Need to deliver better customer experiences with less people, tighter budgets & higher expectations? You need this.
What it is
A game based system that boosts the impact of your front line staff.
Lets managers upskill teams on-site in short bursts
Customised to the outcomes that matter most to you.
Smuggles in tools & theory while surfacing innate empathy
Gives teams confidence to make a difference the same day
Now live across all 230 Wickes stores
Now live across all 230 Wickes stores
Why it works
Co-created with clients
Tested with sceptics
Easy for managers to deliver
Staff get useful life-skills
Fast, fun and intuitive
Who is it for?
Multi site retail, hospitality and service businesses.
Retail Ops and Customer Experience teams working together.
Step this way
Test run the digital game for free.
Then if interested…
See how the whole system works.
See a customised demo of digital & physical games'.
Share and try with colleagues.
Discuss licensing options
Contact ed@xp.games and see what you have been missing.
You know how valuable this could be.
58% of customers will switch to a better experience
48% will pay more for better service.
74% say it’s the key to their loyalty
NPS leaders grow 2x faster
Part 1: Digital Games
Playfully reveals and tests the key principles for better experiences.
Discover what influences how you feel about and remember experiences.
Intrigues, dispels myths and smuggles in science.
Engages even sceptics.
Takes 30 minutes, on PC, tablet or mobile.
Part 2: Physical Group Games
Takes the principles and language unlocked in the Digital Game into your world.
Makes all the insights and principles relatable and then tests them in group play.
Creates previously impossible understanding and discussions.
No need for facilitation.
Playable for 3-15 people, in 4 short sessions, using limited space.
Part 3: On the job Activities
Playful practice of things customers will notice and value.
Taking up a few minutes a day.
Designed to make the day more fun and interesting as well practice the key lessons learnt.
Entirely customised to the experiences and outcomes that matter most to you.
